RIGHT OF WITHDRAWAL OF THE TRANSACTION, RETURN OF GOODS
- The Buyer shall have the right, without giving a reason and without incurring any costs other than those listed below, to cancel the transaction concluded through this E-shop within 14 (fourteen) days, unless:
- The Goods were installed in the Buyer’s object, regardless of how long it has been in operation;
- The Goods were installed at the Buyer’s object, but due to installation errors or other reasons beyond the Seller’s control, it was not put into operation;
- In the case provided for in Paragraph 1 of these Rules, upon returning the Goods to the Seller, all costs related to the shipment of such Goods shall be borne by the Buyer.
- Improperly assembled Goods shall be replaced by the Seller no later than within 5 (five) business days from the respective notification about the defective / improperly assembled Goods received by the Buyer. In this case, the cost of sending the eligible Goods shall be borne by the Seller.
- In case the Buyer has purchased the Goods of poor quality, the Buyer shall have the right to demand one of the following remedies:
- That the Seller eliminates the defects of the Goods within a reasonable time-limit free of charge, if such defects can be eliminated;
- That the Goods are replaced with analogous Goods of suitable quality, except in cases when the defects are minor or caused by the fault of the Buyer;
- Refund the price paid and withdraw the Transaction when the sale of the Goods of poor quality is a material breach of the order.
- The Buyer shall have no right to cancel the Transaction and demand a refund of the price paid, if the defect of the Goods does not affect the operation of the Goods.
- The Civil Code of the Republic of Lithuania regulates the remedies of protection of the Buyer’s rights after the purchase of Goods of poor quality.
- In accordance with Clause 1 of the Rules, the Buyer shall inform the Seller in writing about the intention to return Goods of poor quality (if such a remedy is permitted) or quality Goods in accordance with the terms and conditions provided for in the Rules.
- Goods of suitable quality shall be returned if the Goods are in undamaged original packaging, with undamaged labels. The Buyer must also submit a document for the purchase of the Goods and a free-form application.
- The money paid for the Goods shall be returned in the same form as it was received by the Seller.