RULES FOR PURCHASE AND SALE OF GOODS ON THE WEBSITE FLEETSON.COM

  

  1. GENERAL PROVISIONS, DEFINITIONS USED
  • E-Shop - This e-shop operates on the Website fleetson.com and is administered by the Seller.
  • The Seller – LLC Monitoringo centras, legal entity code 303357829, with its registered office being located at Vilniaus m. Savanoriu av. 174R, phone 8 5 2167849 regardless of the manufacturer of the relevant product, who is responsible for processing the Buyer’s order, as well as the sale of the relevant product.
  • Buyer – any natural or legal person who orders the Goods in this E-shop and who, in accordance with the provisions of the Civil Code of the Republic of Lithuania, has the right to conclude a transaction regarding the acquisition of the respective Goods (any capable natural person or legal entity operating on legal grounds).
  • Rules – these Rules for the acquisition of goods and products of the E-Shop fleetson.com , which establish the rights, obligations and liability of the Buyer purchasing the goods at www.fleetson.com and the rights of the Seller when purchasing goods in the E-Shop.
  • Goods – any product / service that is placed in the E-shop for sale.
  • Account – the outcome of the Buyer’s registration on fleetson.com, as a result of which a personal account of the Buyer is created, which stores his/her personal data and order history.
  • Transaction – a purchase and sale contract of the Goods concluded between the Buyer and the Seller, which is considered concluded from the moment of submitting the respective Buyer’s order (upon the selection by the Buyer of the Product offered in the E-shop and filling in the necessary order fields) and paying for such Goods. The terms and conditions of each Transaction concluded between the Buyer and the Seller shall be deemed to comply with the terms and conditions of the Rules in force at the time of placing the order, and such Transactions shall always be executed by the parties in accordance with the Rules in force at the time of placing the order.
  • Personal data – any information about a natural person that he/she voluntarily provides during the registration in this E-shop or when submitting subsequent orders for the Goods; from which a person can be directly or indirectly identified. Within the scope of these Rules, personal data shall include the data of the Buyer’s location according to the Internet identifier, the history of orders submitted by the Buyer.
  • These Rules establish the rights, obligations and liabilities of the Buyer and the Seller when acquiring the Goods in the E-shop. The Transaction shall be deemed concluded when the Buyer becomes acquainted with the provisions of these Rules, by ticking the appropriate box when placing the order.
  • In the event that the Buyer does not become acquainted with the provisions of these Rules, the Buyer loses the opportunity to purchase the Goods offered in the E-shop. The Seller shall also not be liable for the fact that the Buyer, when acquiring the Goods and ticking the box, has not read or partially read them and / or did not understand any of the provisions of these Rules, even though he/she has been given such opportunity to get acquainted with the Rules.
  • The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by the legal acts of the Republic of Lithuania. When the Buyer purchases in the E-shop, the Rules valid at the time of placing the order apply, therefore the Buyer is recommended to get acquainted with the Rules during each single purchase.
  • The Seller confirms that it is liable for the sale of the Goods ordered in the E-shop and the proper delivery of the purchased Goods, the quality of the Goods, the proper fulfilment of the terms and conditions for the return and the implementation of other rights and obligations of the Seller provided by law.
  1. ORDERING GOODS, CONCLUSION AND EXECUTION OF THE TRANSACTION
  • When ordering the Goods, the Buyer shall fill in all the necessary fields, providing the Seller with his/her correct and complete data (these Buyer’s data shall be processed in accordance with the Privacy Policy placed in this E-shop).
  • The Seller shall have the right, without notifying the Buyer, to restrict the Buyer’s use of the E-shop or cancel the Buyer’s registration if the Buyer uses the E-shop in violation of these Rules, attempts to damage the stability and security of the E-shop or otherwise violates the laws of the Republic of Lithuania.
  • A transaction regarding the respective ordered Goods shall be considered concluded when the Buyer fills in all the necessary fields for the order, selects and indicates the Goods to be purchased, reads these Rules by ticking the appropriate box, submits the order to the Seller, pays for the Goods properly and receives the Seller’s confirmation of the order. Such confirmation shall be sent by e-mail specified by the Buyer at the time of first registration or placing an order.
  • From the effective date of the Transaction, the order shall be deemed to have been placed and shall be binding on both the Buyer and the Seller.
  • The Seller shall not be liable if the Buyer has provided incorrect data and / or the order has been submitted by an unauthorized person or a person who is not entitled to conclude the transaction. In any case, the transaction shall be deemed to have been entered into and give rise to a contractual legal relationship between the parties.
  • The Seller undertakes to execute the Buyer’s orders in accordance with the procedure established in the Rules and to communicate with the Buyer by the means specified by him/her.
  • The Seller undertakes to provide the Buyer with clear detailed information about the Goods to be purchased, its delivery, payment terms, price, guarantee, etc., as provided for in Article 7 of the Civil Code of the Republic of Lithuania.
  • The Seller shall respect the privacy of the Buyer and process the personal data provided by the Buyer exclusively for the purposes defined in these Rules, in compliance with the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as the EU General Data Protection Regulation 2016/679.
  • The Seller shall have the right, without notifying the Buyer, to cancel his/her order, if the Buyer, having chosen to pay by bank card or transfer, does not pay for the Goods within the time-limits specified in the Rules.
  • The Buyer undertakes to comply with these Rules when placing an order with the Seller, as well as to cooperate with the Seller for the purpose of proper execution of the order.
  • The Buyer, who has chosen to pay by bank card or transfer, undertakes to pay for the Goods no later than within 1 (one) business day from the submission of the order to the Seller.
  • The Buyer shall have the right to cancel the order as provided in Section 6 of these Rules.
  • All transactions concluded with the Buyers shall be stored in the E-shop in accordance with the procedure established by the legal acts of the Republic of Lithuania.
  1. PRICE OF GOODS, SETTLEMENT
  • The prices of the Goods shall be indicated in the E-shop in Euro, VAT inclusive at a rate valid at the time of acquisition of the Goods, as well as inclusive other taxes, if applicable according to the legislation of the Republic of Lithuania.
  • When creating an order, the Buyer shall have the right to choose to pay in the following manner:
    • Bank card when paying at the time of placing the order;
    • Bank transfer to the specified current account of the Seller, paying no later than within 1 (one) business day from the submission of the respective order to the Seller;
    • In cash or by bank card, when paying for the Goods from the Seller’s registered office.
  • The Buyer, confirming that he/she has got acquainted with the Rules, also confirms that he/she agrees that the relevant VAT invoice, which is also a purchase and warranty document, would be submitted to the Buyer together with the Goods; the Buyer shall have the right to choose to deliver the payment documents by e-mail specified by him/her.
  1. EXECUTION OF THE ORDER, DELIVERY OF GOODS
  • The order shall be started to be executed and the Goods shall be prepared only after the receipt of the Buyer’s payment for these Goods (unless the Buyer chooses the method of payment for the Goods upon picking them up; in this case, the order shall be started to be executed after the Seller sends the Buyer the confirmation of receipt of the order and the start of its execution).
  • When ordering the Goods, the Buyer shall have the right to choose one of the following delivery methods:
    • Free picking up of the Goods from the Seller’s warehouse;
    • Home delivery of goods;
    • Picking up of Goods from the post machine selected by the Buyer.
  • Delivery rates shall be indicated in Euros, VAT inclusive at a rate valid at the time of placing the order by the Buyer.
  • The corresponding delivery fee shall be applied to the entire Shopping Cart, unless the selected quantity of Goods cannot be delivered in one shipment and must be divided into separate parcels.
  • Upon the beginning of the execution of the Buyer’s order, the Seller shall inform the Buyer about any changes that have an impact on the delivery time, the quantity of the Goods, etc. by the contact phone number or e-mail address provided by him/her.
  • The delivery times of the Goods indicated to the Buyer are preliminary and may be adjusted depending on the quantity of the Goods in the Buyer’s warehouse. In any case, the Seller shall inform the Buyer about the changes of the terms by the contact phone number or e-mail address provided by him/her.
  • The Seller shall be released from liability for violation of the terms of delivery of the Goods, if the Goods are not delivered or are not delivered on time due to the fault of third parties unrelated to the Seller or due to circumstances beyond the Buyer’s control.
  • In case the Seller is unable to deliver the selected Goods to the Buyer and does not agree to replace it with an analogous Goods, the Seller shall cancel the order and return to the Buyer the price already paid, by returning the funds to the current account specified by the Buyer not later than within 2 (two) business days.
  • In case the Buyer does not pick-up the goods within the set deadline or the Goods cannot be delivered to the address specified by the Buyer, the Goods shall be returned to the Seller’s warehouse and the order shall be cancelled. In this case, the price paid by the Buyer shall be refunded by transferring the funds to the current account specified by the Buyer not later than within 2 (two) business days.
  • The risk of accidental loss of or damage to the Goods shall be borne by the Buyer from the moment of actual delivery of such Goods to the Buyer (upon delivery of the Goods to the post machine or upon delivery to the Buyer during picking up / delivery of the Goods to the home).
  • Before accepting the Goods, the Buyer shall inspect the condition of the packaging of the Goods, the quantity and quality of the Goods. Upon noticing any defects in the packaging and / or obvious defects of the Goods, he / she must immediately inform the Seller in writing thereof. In case the Buyer does not inform the Seller about the obvious defects / discrepancies in the quantity of the Goods within 2 (two) working days, it shall be considered that there are none and the Goods are of high quality and proper configuration.
  1. WARRANTY FOR GOODS
  • The technical characteristics of each Goods shall be indicated next to the corresponding description of the Goods.
  • The Goods shall have 24 (twenty-four) months (for natural persons) Warranty.
  • In case the Buyer has purchased defective Goods (immediately informed the Seller about the observed obvious defects or such became clear during the commencement of the operation of the Goods), the Seller undertakes to immediately replace such Goods with good quality one at its own expense.
  • During the period of validity of the Goods Warranty, the Buyer shall have the right to contact the Seller regarding possible elimination of failures and / or malfunctions of the Goods.
  • The technical service of the Goods during the Warranty period shall be performed at the Seller’s registered office on working days, i.e., from Monday to Friday, from 9:00 to 17:30.
  • During the period of validity of the Goods Warranty, the Seller shall consult on technical issues on working days, working hours from 10:00 to 14:00, by phone +370 216 7849.
  • The product shall not be covered by the warranty and claims for malfunctions shall not be accepted:
  • If the Goods have not been used for its intended purpose as provided in the Product Description;
  • If the Goods have been damaged or altered by the Buyer or third parties in such a way that it can no longer perform its functions;
  • If the Goods have been repaired or any other work was performed outside the Seller’s specialized workshop;
  • If the Goods is not in the GSM communication zone.
  1. RIGHT OF WITHDRAWAL OF THE TRANSACTION, RETURN OF GOODS
  • The Buyer shall have the right, without giving a reason and without incurring any costs other than those listed below, to cancel the transaction concluded through this E-shop within 14 (fourteen) days, unless:
    • The Goods were installed in the Buyer’s object, regardless of how long it has been in operation;
    • The Goods were installed at the Buyer’s object, but due to installation errors or other reasons beyond the Seller’s control, it was not put into operation;
    • In the case provided for in Paragraph 6.1 of these Rules, upon returning the Goods to the Seller, all costs related to the shipment of such Goods shall be borne by the Buyer.
  • Improperly assembled Goods shall be replaced by the Seller no later than within 5 (five) business days from the respective notification about the defective / improperly assembled Goods received by the Buyer. In this case, the cost of sending the eligible Goods shall be borne by the Seller.
  • In case the Buyer has purchased the Goods of poor quality, the Buyer shall have the right to demand one of the following remedies:
    • That the Seller eliminates the defects of the Goods within a reasonable time-limit free of charge, if such defects can be eliminated;
    • That the Goods are replaced with analogous Goods of suitable quality, except in cases when the defects are minor or caused by the fault of the Buyer;
    • Refund the price paid and withdraw the Transaction when the sale of the Goods of poor quality is a material breach of the order.
  • The Buyer shall have no right to cancel the Transaction and demand a refund of the price paid, if the defect of the Goods does not affect the operation of the Goods.
  • The Civil Code of the Republic of Lithuania regulates the remedies of protection of the Buyer’s rights after the purchase of Goods of poor quality.
  • In accordance with Clause 6.1 of the Rules, the Buyer shall inform the Seller in writing about the intention to return Goods of poor quality (if such a remedy is permitted) or quality Goods in accordance with the terms and conditions provided for in the Rules.
  • Goods of suitable quality shall be returned if the Goods are in undamaged original packaging, with undamaged labels. The Buyer must also submit a document for the purchase of the Goods and a free-form application.
    • The money paid for the Goods shall be returned in the same form as it was received by the Seller.
  1. LIABILITY
  • The Buyer shall be fully liable for the accuracy and correctness of the data provided in the E-shop. If the Buyer provides inaccurate or erroneous data, the Seller shall not be liable for the consequences arising from the execution of the order on the basis of erroneous / inaccurate data.
  • The Buyer shall also assume full liability for concluding the Transaction if he/she was not entitled to conclude such a Transaction or exceeded the powers granted to him/her.
  • The Buyer shall be liable for the transfer of his/her login details to the E-shop to third parties. In the event that such a person enters into a Transaction, using the login data provided by the Buyer, the Buyer shall be responsible for the execution of such Transaction.
  • The Seller shall be responsible for the lawful processing of the Buyer’s data provided to it.
  • The Seller undertakes not to use the Buyer’s personal data transferred to it for the purposes other than those specified in the Rules.
  • The Seller shall be released from liability in the event that the loss arises due to the fact that the Buyer, notwithstanding the Seller’s recommendations and its obligations, has not got acquainted with these Rules, the Privacy Policy posted in this E-shop, even though he/she was given such an opportunity.
  1. FINAL PROVISIONS
  • These Rules have been drawn up in accordance with the legislation of the Republic of Lithuania.
  • All disputes arising out of the implementation of these Rules shall be settled by negotiation. In case of failure to reach an agreement through negotiations, disputes shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania.
  • The Buyer may submit any requests, complaints, inquiries to the Seller by e-mail support@fleetson.com, as well as in writing at Savanorių av. 174R, Vilnius, LT-03153.